How to Handle Negative Reviews Without Breaking Ethical Rules

In today’s digital world, attorneys may receive negative reviews online, and it's important to handle these with the Rules of Professional Conduct in mind. A recent discipline case involving a Tennessee attorney Cindy highlights the risks of mishandling negative reviews.

The attorney responded to a negative Google review, disclosing confidential client details, which violated several Rules of Professional Conduct. The bar publicly censured her and required her to complete additional CLE hours on confidentiality and social media use. Read the order here.

How to Handle Negative Reviews

1. Never Disclose Confidential Information: Even when defending yourself, avoid revealing any details about a client’s case.

2. Respond Professionally: Acknowledge the review neutrally with an invitation to contact the office for further discussion.

3. Focus on Positive Feedback: Encourage satisfied clients to leave reviews to strengthen your overall reputation.

4. Seek Guidance: When in doubt, consult a trusted legal ethics professional.

This case is a reminder that ethical obligations apply to online conduct. Mishandling reviews can lead to disciplinary actions and damage your professional reputation.

Stay Ahead with CLEcast

CLEcast offers affordable ethics CLEs to help you navigate ethics rules while supporting community nonprofits. Visit CLEcast.net to strengthen your skills and meet your CLE requirements.

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